A few days ago I had to take my car back to the auto body shop to fix a small chip-off I had previously overlooked when they repaired some deer damage. When I came to pick up the car and pulled out my wallet they said "no charge." I was floored. I had never before experienced an act of random kindness (although this wasn't entirely random) and was so surprised and grateful. It was amazing how this little event lifted and improved my mood for the rest of the day. Don't underestimate the enormous influence, good and bad, you have on all the people you encounter during the day. Your attitude reverberates out and out because it not only infects the people you have direct contact with, but also influences those next down the line and on and on. Imagine how much good a smile, a kind word, a helping hand or a word of encouragement can do.